Daily Archives: 30 March 2020

Corona (COVID-19) Update

30Mar

Corona (COVID-19) Update

We always put the safety and well-being of our guests and employees first.

As concerns about the coronavirus continue to grow, we understand that you are forced to rethink plans and make changes.

Villa Carpe Diem has therefore decided to provide a solution for guests whose holidays cannot continue due to travel restrictions related to the Coronavirus and to temporarily deviate from our regular cancellation policy. Bookings which are already made can be rebooked free of charge to another period of choice. In addition, the final payment needs to be paid only when it is clear that travel restrictions have been lifted and that your holiday can continue permanently.

For guests who are planning their future holiday, despite the current situation, amended booking conditions apply. Instead of the usual 30% deposit, the deposit is now only 500 euro. If travel restrictions related to the Coronavirus are still in place four weeks prior to the arrival, this amount will be refunded without discussion and can therefore effectively be cancelled free of charge.

To ensure that the period of your choice is still available, we advise not to delay with (re)booking your stay.

It is a very unpleasant situation for everyone. In this way we hope to solve it as convenient as possible for all parties.

We look forward to welcoming you at a later time.

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